FAQ

Latest Software Information by Vehicle Type.

[Requirements] What type of SD card should I use for the download?

[Requirements] The download recommends using a 32 GB SD card or 64 GB USB thumb drive. Can I use a larger size?

[Requirements] What kind of system is required to download the Map update?

[Requirements] Can I use Chromebook, Windows 10 S, or mobile device to download the Map updates?

[Requirements] What internet connection is recommended for downloading the Map updates?

[Copying Downloaded Files] How do I copy Map data onto the SD card/USB device?

[Setting & Option] How do I download the update file to the hard disk?

[Formatting] How to do I manually format the SD card/USB drive?

[Error Codes / Messages] “Portable Device Formatting Unsuccessful” Error

[Error Codes / Messages] “Download Error” CODE 1: ERR_FILE_SIZE

[Error Codes / Messages] “Decompression Error” CODE 3: ERR_UNZIP_FAIL_MODULE

[Error Codes / Messages] “Decompression error” CODE 4:ERR_UNZIP_FAIL_RENAME

[Error Codes / Messages] “Download Error” CODE 5: ERR_AG_NUMSPAN

[Error Codes / Messages] “Did Not Copy to Portable Device” error CODE201: ERR_COPY (file name)

[Error Codes / Messages] “Did Not Copy to Portable Device” error CODE202: ERR_FILE_SIZE (file name)

[Error Codes / Messages] “Did Not Copy to Portable Device” error CODE 203:ERR_FILE_CRC (file name)

[Error Codes / Messages] “Did Not Copy to Portable Device” error CODE 204:ERR_REMOVED_FLASHDRIVE

[Firewall & Malware Settings] “Download Error” CODE 6: ERR_DOWNLOAD

[Firewall & Malware Settings] How do you turn off the Windows firewall?

[Firewall & Malware Settings] How do I pause real-time monitoring of security programs or make exceptions for the Navigation Updater?

[Ready to Install] What should I prepare before performing an update in the car?

[Ready to Install] Where do I insert the portable device in my vehicle

[Ready to Install] Can I uninstall an update and revert back to the previous version

[System Verification] How do I find out if my car has a built-in Navigation system?

[System Verification] How do I check the current Map version in my vehicle?

[System Verification] How do I know if my Map version is older than the current Map version update?

[System Verification] I cannot find the 'MAP VERSION', I can see 'SW VER' and 'VER' only. Is there any other way to find the Map version?

[System Verification] I do not have Navigation in my Audio system. Will the Map Update enable or add a Navigation system?

[Error Codes / Messages] I got a “not compatible” error when I inserted the SD card. What should I do?

[Error Codes / Messages] I got an error message. What should I do?

[Error Codes / Messages] My update is taking too long and seems to be stuck. What should I do?

[Error Codes / Messages] What does “The hardware version is not compatible” error mean? What should I do?

[Error Codes / Messages] What does “Map data on SD card is not compatible” error mean? What should I do?

[Reset] Help! The installation process is stuck. How can I reset it?

[Connection Issues] After updating, my SiriusXM Traffic Data is not working. What should I do?

[Connection Issues] I'm no longer able to see traffic data. What should I do?

[Connection Issues] My Bluetooth is not working correctly. What should I do?

[Display Issues] After updating, my Map color is too light/does not have enough contrast/is difficult to see. What should I do?

[Voice Recognition] My Voice Recognition is not working correctly. What should I do?

[Other Issues] I am having issues with my Navigation system. Will a Map update fix it?

[Other Issues] I am having software issues since the update. What should I do?

[Reset] How can I reset my Navigation system?

[Installation Questions] My car does not have Apple CarPlay/Android Auto. Can I get these by ordering a Map update?

[Installation Questions] My car does not have built-in Navigation, but I want to update to get Apple CarPlay/Android Auto. Can I order the Map update?

[Installation Questions] I am having issues with Apple CarPlay/Android Auto. Will a Map update fix this?

[Server Based Routing] What is Server-Based Routing?

[Server Based Routing] How do I get access to Server-Based Routing?

[Server Based Routing] A recent route I was provided was not the most optimal route. How do I report this issue?

[Server Based Routing] My ETA is inaccurate. What should I do?

[Future Enhancements] Can I request a new feature to be included in future updates?

[Report to Us] Why is my address/street not in the current update?

How to select a vehicle model based on the SW version available in the vehicle