Notice for the collection and use of personal information (Required)
Navigation Updates Privacy Policy

The Navigation Updates Privacy Policy (hereinafter referred to as “the Policy”) is explained here by Hyundai Motor Group (hereinafter referred to as “the Company") to customers (hereinafter referred to as “the User”) who receive the services provided under the name of Navigation Updates (hereinafter “the Service”) on the use of their information.

Furthermore, the provisions on personal information of the Terms of Use of Navigation Updates (hereinafter referred to as “the Terms of Use”) or/and "Regarding Treatment of Personal Information" published on the company's website apply to the handling of the User's information regarding the Company's services. If the applicable provisions are in contradiction with the Policy, then the Policy takes precedence.

Unless there is a specific provision, the terms defined in the terms and conditions will have identical meanings in the Policy unless otherwise defined in the Policy.

1. Concerning the Acquisition of Personal Information
Personal information is defined as information about a living individual that can be used to identify that individual through what is contained in the information, such as name, date of birth, or other descriptions (including information that can be easily compared to others, allowing identifying one from another), and the specifics are governed by the definition of the Personal Information Protection Act. Information entered into the website or provided by the User through various documents fall into this category. The Company collects personal information in a lawful and fair manner.

2. Information Acquired by the Company
The Company only utilizes the User's personal information for the purposes stated below:

(1) The User's Personal Information
If the User submits an inquiry to the Company, the vehicle information (model name, ship date), email address, inquiry detail (title, content, attached file if applicable, etc.), various settings by the User, data searched by the User, service use by the User, and others;

(2) Data on the User's Electronic Terminal Used to Access the Service, etc.
Identification information for computers, smartphones, tablets, and other information terminal units, IP address, location information, Navigation Updates website access information, Cookie information, etc.

3. Purpose of Use
The Company uses personal information regarding the Service for the following purposes:

(1) To provide the User with the Service;
(2) To collect feedback to improve vehicle safety;
(3) To update and expand the features of S/W related to the Service;
(4) To optimize the website and application content on the Service, and to improve the User experience;
(5) To contact and/or inform the User about necessary matters to provide the Service and to implement the contract in accordance with the terms and conditions;
(6) To plan and develop products and services, and to improve their quality;
(7) To conduct market research and/or marketing analysis;
(8) To distribute promotional/advertising information about the Company's products and services:
(9) To carry out a survey of the User, and;
(10) To respond to User inquiries.

4. Provision of The Personal Information of The Customer to a Third Party
The Company may share the personal information of the User with the third parties as follows:
The items of jointly accessed personal data
The personal information specified in the 2(1) and (2) above
The range of joint user
The parent company and group
The purpose of joint user
The range from the above 3(1) to (10)
Unless otherwise specified by the Personal Information Protection Act or the Policy, the Company shall not transfer personal information to a third party without the User's consent.
In conjunction with the provision of the Service, the Company may occasionally commission to a third party personal information, whole or in part, received from the User or the Company's vehicle (including a service provider specified by the Policy). In this instance, the Company should enter into an appropriate entrustment agreement with the relevant agent while undertaking the required and sufficient supervision to ensure the safe management of the User's personal information in the relevant agent.
If the Company transfers the User's personal information to a country or region other than Japan, the Company will follow all reasonably required essential procedures for the transfer, such as obtaining the User's consent and executing a proper data transfer agreement, among other things.

5. Safety Management Measures
The Company endeavors to keep the User's personal information accurate, complete, and up to date for the purposes of its use. To prevent the User's personal information from being lost, damaged, destroyed, modified, or leaked, as well as to protect the personal information from other threats, the Company implements necessary and appropriate safety management measures such as restricting access to personal information, appointing personal information managers, implementing security S/W to prevent unauthorized access, training staff on information security, and more.

6. The User's Rights
The User may request that the Company post, modify, remove, and/or stop using their personal information. If the User wishes to proceed with such procedures, they can submit a request to the Company to receive the appropriate instructions. The Company will respond to such a request in accordance with the Personal Information Protection Act.

7. Modification of the Policy
The Policy may be changed by the Company if necessary. If the Company updates the Policy, then the commencement date of the new Policy will be announced on the Company's website or in another appropriate manner, or notification will be sent to the User.

8. Service Provided by a Third Party
The provisions do not apply to services offered by third parties other than the Company (hereinafter referred to as "External Service"). To learn more about how these External Services handle User information, please visit the Privacy Policy specified by the business that provides the External Service.

Will you agree to entrust us with your personal information?

Please Select a Q&A Category

To ensure your question is answered promptly, please use this form only for questions in these categories.For questions outside these categories, please contact the Customer Center.
Inquiry Type
Title
Content Description
※ Please share questions that arose/issues that occurred during the update process

Brief description/categorization of the issue. For example:
- How to use (Installation, Model selection, Download issues, Update problems, etc.)
- Errors (When it occurred, Format not working, Unrecognized or Misrecognition issues, etc.)
Attach Files
Please attach files illustrating the issue. Files should total 5MB or less, and be in jpg, jpeg, png, gif, bmp formats.