FAQ

When you see a message saying, ‘An error occurred while copying from PC to a removable storage device,’ with one of the following error codes, it can be due to various reasons related to SD Card/ SD card reader, USB, PC security setting, or others. Therefore, please refer to the solutions below to fix the problem.

• How to fix the error code issue
  • Check an SD card/ SD card reader, USB connection
    
  • Temporarily disable or shut down firewall/security program (Refer to ‘An error occurred while downloading/decompressing)
    ▶ Go to ‘An error occurred while downloading/decompressing.’  ☜ Click
  • If it happens when directly downloading to an SD card or USB, download the updated data first then copy it to a removable storage device manually
    
    1. How to download the updated data on your hard disk
       
       1. Open Navigation Updater
          
       2. Select vehicle/model and click ‘Confirm’
          
       3. Select ‘Hard Disk’ in the save location then click ‘Next’
          
       4. Click [Change] then click [Desktop] > [Select Folder] before clicking ‘Confirm’
          
       5. Download starts as a holder with a vehicle name is being created on the desktop that has been selected in ④
          
    2. How to manually format an SD card/USB
       
       1. Double click ‘Computer (or My Computer, My PC)’ on the desktop
          
       2. Click the right button on the mount over the recognized removable disk drive > Click [Format] in the menu
          
       3. Select [FAT32] under File System and [32KB] for allocation unit size > put a checkmark in [Fast Format] before tapping [Start]
          -  In some vehicle types, you should select [exFAT] instead of [FAT32] for the File System
          -  For the relevant vehicle types, please refer to the below [Distinction between vehicles applicable for FAT32 and exFAT Formats
          
       4. When a warning window pops up, [Confirm] > Format Completion message [Confirm] > Format window [Close]

          

          

          
          
    3. How to install data on an SD Card/USB
       
       1. Double-click the vehicle named folder in the new desktop folder configured in 1)
          
       2. Select all folders/files inside the vehicle named folder (Ctrl+A) then copy (Ctrl+C  or copy after right-clicking the mouse button)
          
       3. Paste (Ctrl+V  or paste after right-clicking  the mouse button to the SD card/USB completely formatted in 2)